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04/02/2012 13:06pm

Our Standards

Product Development

We are committed to giving our customers quality products that are suitable for the UK market. Our product development and quality control programme incorporates a 4 stage process: specifying the design of the products in-line with market trends; meeting the necessary strength and stability tests; production line checks and a final check as the products enter our warehouse in the UK.                                              

 

FIRA Membership

TC are members of FIRA (Furniture Industry Research Association) which is an internationally recognised research body for furniture and seating in the UK. FIRA membership allows us to place our products through stringent tests in order to ensure that they meet the appropriate quality standards. Our products have been tested to British, European and International standards and all tests and certificates are backed by accreditation from the UK Accreditation Service (UKAS).                   

Guarantee

All products carry a 5 year component guarantee as standard, unless where indicated in the product information section next to each product. All upholstery is guaranteed for 2 years. Our standard component guarantee applies when the product has been used for the purpose intended and under normal conditions. Replacements necessitated by normal wear and tear, accident, improper care or use, negligence, or a natural breakdown of colours and materials over extended time and use, are not covered under our guarantee.                     
 

 

Product Standards

Our products are put through a series of rigorous tests in order to ensure they meet the appropriate quality standards to enable them to be sold into the correct environments. See below for more information.
                                                
  • Strength and Stability
    • Models which conform to BSEN 1335 (2000) Part 2 are:
      Silhouette – Posture
      Air
      Notion
      Concept
      Puma       
                                         
      BSEN 1335 (2000) Part 2: structurally suitable and sufficiently stable for use as an office chair for up to 8 hours a day, when used by persons up to 110kg in weight.     

      Models which conform to BS 5459 (2000) Part 2 are:
      Pride – 24hr
      Endurance – 24hr
      Vista         
                     
      BS 5459 (2000) Part 2: structually suitable and sufficiently stable for 24 hour use, when used by persons up to 150kg in weight.  

      Models which conform to BS 4875 (2001) Part 1 are:
      Club
      Club Canteen
      Club Wood
      Club Chrome
      BS 4875 (2001) Part 1: Test Level 4: structurally suitable and sufficiently stable for general contract use, when used by persons up to 110kg in weight.  

      Models which conform to BS 1513 (2007) Level 1 are:
      Constable
      Renoir Side-chair
      BS 15373 (2007) Level 1: structurally suitable and sufficiently stable for light contract use, when used by persons up to 110kg in weight.  
             
  • Fire Retardancy
    • The level of fire retardancy will depend on the fabric chosen, but we only use UK fire retardant foam tested to BS 5852: Crib 5 as standard. However, we stock certain products in specific fabrics with a defined level of fire retardancy (explained below). To help you, we have specified the level next to each product.
       
      MED         
        The stocked fabric and foam is tested to BS 7176 Medium Hazard. These products are suitable for use in offices, public places and government departments, educational establishments, hospitals, hostels and the home.
       
             
      LOW   The stocked fabric and foam is tested to BS 7176 Low Hazard. These products are suitable for use in offices, public places and all other environments where Medium Hazard has not been specified.
       

Delivery Terms and Conditions

For full details of our delivery terms and conditons please use the link at the bottom of each page, or click here.